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Service · maintenance · warranty

Warranty

The warranty is the manufacturer’s, and it is the same wherever you buy the machine. What differs between dealers is who handles the claim, and how fast the machine gets looked at.


How a claim runs here

Coverage terms vary by series and by whether the machine is used residentially or commercially — the same model can carry different terms depending on how it is used.

  1. 01Call the store with your model and serial number. If we sold it, we already have both.
  2. 02Our technician looks at the machine and tells you plainly whether it is a warranty item or wear.
  3. 03We file it with AriensCo. You deal with us, not with a manufacturer help line.

Ask a rep for the terms on the series you are considering, in writing, before you buy.


Unit warranty by series

As stated on each series’ own Gravely® sell sheet.

Unit warranty by Gravely series
SeriesUnit warranty Also stated
Atlas JSV 30001 year
Atlas JSV 6000
Compact Pro4 years or 750 hoursno hour limit in the first 2 years
Compact Utility Loader 2001 year or 1,000 hours3-year engine
HD Pro4 years or 750 hours
OVIS2 years or 250 hours
Pro-Stance5 years or 1,000 hoursno hour limit in the first 2 years
Pro-Stance EV5 years or 1,500 hours3-year battery
Pro-Stance Ultra5 years or 1,500 hours
Pro-Turn 1005 years or 1,000 hoursno hour limit in the first 2 years
Pro-Turn 2005 years or 1,250 hours
Pro-Turn 3005 years or 1,250 hours
Pro-Turn 5005 years or 1,500 hoursno hour limit in the first 2 years
Pro-Turn 6005 years or 1,500 hours
Pro-Turn EV
Pro-Turn Mach One5 years or 1,500 hours
Pro-Turn ZX4 years or 750 hours
Pro-Walk Hydro4 years or 750 hoursno hour limit in the first 2 years
Z-Stance4 years or 500 hours
ZT2 years or 150 hours
ZT HD4 years or 500 hours
ZT HD Stealth4 years or 500 hours
ZT X3 years or 300 hours
ZT XL4 years or 400 hours

Read from the current Gravely® sell sheets. A dash means the sheet does not state it. This is a summary, not the warranty document — see a Koenig rep for the complete terms and conditions, which govern.


Warranty work happens at the store

Koenig is an authorized Gravely® dealer, so warranty service is handled in the same shop that sells and maintains the machine. Bring the model and serial number.

Find your store

Ready to put one to work?

Talk to the Koenig team that sells, services and stocks parts for the line.