
The machine is the same. The dealer is not.
Two different arguments, and only one of them is ours
We are not going to restate the manufacturer’s case for how the machine is built. AriensCo makes it well, and makes it on its own site.
How it is built
All-steel X-Factor® decks welded in Brillion, Wisconsin, and a line that has run since 1916 — grit and gumption, in the manufacturer’s own words. That case belongs to AriensCo, and it is a good one.
See how the series differWhat happens after you own it
Setup before delivery. Technicians who see these machines every week. Parts on the shelf and your serial number on file. Koenig has been in the equipment business since 1904, and almost all of that value arrives after the sale.
What our shop doesFour things, and none of them are on a spec sheet
We set it up
Deck levelled, blades and tyre pressures checked, controls set to whoever will run it, and a walk-around before it leaves. A machine dropped in your drive on a pallet is not the same purchase.
We service it ourselves
Gravely-trained technicians in our own shops — not a third party you have never met. Ask about pickup and delivery on commercial units, and about scheduling work over winter when the machine is not earning.
We stock the parts that stop a season
Blades, belts, filters and wear parts for the series we sell. Call ahead with your model and serial number and we will have it on the counter when you arrive.
We keep the record
Model, serial and service history on file. It matters little in year one and a great deal in year six, when a warranty question or an odd noise needs a history rather than a guess.
Two long-standing companies, one machine

What to ask any dealer, including us
Who does the service work?
In-house technicians, or sent out? Trained on this brand, or on whatever comes in?
What is on the shelf today?
Not what can be ordered — what is in the building for the series you are buying.
What happens on delivery day?
Set up and walked around, or dropped off and signed for?
Who answers the phone in year five?
Ask how long the parts and service people have been there. It tells you more than any warranty document.
Straight answers
Do you service a Gravely you did not sell?
Yes. Bring the model and serial number and we will put it on file the same way we would for a machine bought here.
Is the warranty different if I buy from you?
No — the manufacturer warranty is the manufacturer’s. What differs is who handles the claim and how quickly the machine gets looked at. How we process one.
Can I get parts without coming in?
Call the store nearest you with your model and serial number and we will tell you what we have and what needs ordering. We are in Franklin, IN, Lebanon, OH, Tipp City, OH, Urbana, OH.
Will you tell me if a cheaper series is enough?
Yes, and we would rather. A machine oversized for the property is the most common regret we hear at the parts counter, and it does not make us a repeat customer.
Ask us the four questions.
Then ask the next dealer. We are comfortable with how that goes.